Contact & Support
Contact Us
We Are Here to Assist You
If you encounter technical issues regarding any Loopvity applications, experience a bug, or wish to suggest new features, please reach out below.
💬
WhatsApp Instant Support
Ideal for quick questions and immediate troubleshooting directly with our developer team.
Message Us✉️
Technical Support Email
Suitable for detailed bug reports with screenshots, feature requests, or general inquiries.
[email protected]Submit a Ticket or Message
Fill in your contact details and message descriptions. We typically respond within 12 business hours.
❓ Frequently Asked Questions (FAQ)
Quick solutions to common operational and account inquiries.
1. What should I do if an App crashes or gestures fail to respond? ▼
First verify that your app is updated to the latest build on the App Store or Google Play. If the bug persists, submit a "Bug Report" using the form above including your device model and OS version so our team can diagnose and patch it.
2. What is the refund mechanism for paid downloads or in-app purchases? ▼
All app purchases and subscription billings are processed directly by Apple App Store or Google Play. For refund requests, submit through reportaproblem.apple.com (for Apple) or your Google Play order history. You can also reach out to our team to help verify purchase records.
3. How quickly can I expect a response to support tickets? ▼
Messages sent via WhatsApp generally receive responses within a few hours during business hours. For tickets submitted through our web form or email, our engineering team reviews and replies thoroughly within 12 to 24 hours.