Contact & Support
Contact us
We're here to help
Questions about a Loopvity app, a bug, or an idea? Send a note, WhatsApp, or email—we'll get back to you.
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WhatsApp Instant Support
Ideal for quick questions and immediate troubleshooting directly with our developer team.
Message Us✉️
Technical Support Email
Suitable for detailed bug reports with screenshots, feature proposals, or partnership enquiries.
[email protected]Submit an Enquiry or Message
Please fill in your contact details and enquiry. We usually reply within 12 hours.
Message Received!
Thanks for reaching out. We'll reply by email within 12 hours.
Frequently Asked Questions (FAQ)
Quick answers about technical support and everyday use.
What should I do if an app crashes or a feature stops working?
First check the App Store or Google Play for updates. If the issue remains, send a bug report via the form with your device model and OS version so we can investigate faster.
How do refunds work for paid downloads or in-app purchases?
Billing is usually handled by Apple or Google. Request a refund through Apple’s reportaproblem.apple.com or Google Play order history. Contact us if you need help verifying a purchase.
How quickly will I get a reply?
WhatsApp messages are often answered within working hours; questions submitted by form or email are usually answered within 12–24 hours.